In the event of an emergency during normal opening hours please call your local surgery and you will be advised what to do next.
Out of hours emergency
We provide our own emergency out of hours service and to further improve our current service, we have made a temporary arrangement with an on-line service – VidiVet – to help with our out of hours calls between 6.30pm – 8.30am until further notice.
What is VidiVet?
Vidivet gives you access to digital vet support out of hours – 6.30pm – 8.30am.
If you are concerned about your pet but not sure if you need to see a vet at the practice or you have a concern about the medication your pet is taking, you can send your concerns to a vet via the VidiVet App and get a personalised video response direct to your phone within minutes.
What are the benefits of VidiVet?
We are covering the cost of this service so that it is FREE to all Deveron registered clients. It gives you instant access to a vet out of hours between 6.30pm – 8.30am. It gives you pet advice when you need it and the peace of mind that you are doing the right thing for your pet.
How do I access VidiVet?
We recommend that you follow these simple steps now so that you have your own account ready on VidiVet should you ever need the service out of hours:
Step 1 – Register to VidiVet for free here
Step 2 – Download the VidiVet app from your app store
Step 3 – Sign in and ask any pet question
What if my pet falls seriously ill?
In the event of an urgent medical problem, please call our usual number 01771 637670 and you will be directed to our on-call vet.
We are confident that VidiVet will be a helpful addition to our out of hours service between 6.30pm – 8.30am to ensure there is always veterinary advice available for you whenever you are worried about the health of your pet out of hours.
What to do if your call is during the night, weekends or Bank Holidays whilst our clinic at Deveron is closed
If you are concerned about your pet but not sure if you need to see a vet at the practice, you can send your concerns to a vet via the VidiVet App and get a personalised video response direct to your phone within minutes.
In the event of an urgent medical problem, please call 01771 637670. To ensure the best level of care from our out of hours service, Buchan & Deveron Vets have teamed up to provide a dedicated service – Buchan & Deveron Out of Hours & Emergency Care – from the Buchan site in Strichen.
Buchan Veterinary Clinic
19-21 High Street
The Buchan, Strichen site has a dedicated out of hours team consisting of an experienced vet and nurse on-call when our other sites are closed including nights, Bank Holidays and during the weekends.
Approximately 30 minutes’ drive away, this is the closest practice that has the facilities to provide the out of hours and emergency care your pet would require should an emergency occur.
We believe this gives you the best level of emergency care, if required, outside of our normal opening hours.
- Healthy Pet Club members will still be entitled to 10% off our services.
- Please note that an out-of-hours consultation fee payable at the time of consultation will be charged. Please ask when you call for the current fee.